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This section documents Linkup’s security and privacy controls for security and compliance reviews. It covers certifications, default data processing behavior, and available configuration options.

Trust Center

SOC 2 Type II report and other compliance documentation.

Sign a DPA

Execute a Data Processing Agreement via DocuSign.

Request Zero Data Retention

Book a call to scope and enable ZDR.

Privacy Policy

Linkup privacy policy.

Terms and Conditions

Client general terms and conditions.

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Certifications and compliance

  • SOC 2 Type II
  • ISO 27001
  • HIPAA compliant
  • GDPR compliance for customer data

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Default scope vs configurable options

The following apply by default:
  • Core security controls described in this section
  • GDPR compliance for customer data
  • Category-level content filtering and quality scoring on the index
The following can be configured on request or under enterprise agreements:
  • Zero Data Retention (ZDR) — available on request
  • Single Sign-On (SSO) — enterprise
  • Guaranteed local query processing in a specified geography — enterprise
  • Multi-routing for multi-region processing requirements — enterprise
  • Bring Your Own Cloud (BYOC) — selected high-tier deployments
For configurable options, contact contact@linkup.so.
For privacy requests, contact privacy@linkup.so.

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Query processing

Linkup operates infrastructure in the US, EU, Canada, and APAC. By default, queries may be processed across these regions based on load allocation. Local query processing is not guaranteed unless configured under an enterprise agreement. Details: Data processing and privacy.

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Index safety

Linkup applies category-level filtering and a quality scoring model during indexing and retrieval. Additional index controls are available under enterprise agreements. Details: Content safety and index controls.