Where are queries processed?
Where are queries processed?
By default, queries may be processed across US, EU, Canada, and APAC regions based on load allocation. Guaranteed local query processing is available under enterprise agreements.
Can query processing be constrained to a specific region?
Can query processing be constrained to a specific region?
Yes. Under enterprise agreements, Linkup can guarantee local query processing in a specified geography. Multi-routing is also available for organizations that need local processing across multiple regions.
What certifications and compliance standards does Linkup maintain?
What certifications and compliance standards does Linkup maintain?
Linkup is SOC 2 Type II, ISO 27001, and HIPAA compliant. Documentation is available in the Trust Center.
Where can I download the SOC 2 Type II report?
Where can I download the SOC 2 Type II report?
From the Trust Center: https://trust.linkup.so/
Can Linkup sign a Data Processing Agreement (DPA)?
Can Linkup sign a Data Processing Agreement (DPA)?
Yes. You can sign a DPA via DocuSign, or request one through
privacy@linkup.so.Do you offer Zero Data Retention (ZDR)?
Do you offer Zero Data Retention (ZDR)?
Yes. ZDR can be requested on demand and is not enabled by default. When enabled, queries and results are not written to persistent storage; processing runs in memory within Linkup infrastructure. Book a call to request ZDR. For more detail, see What is Zero Data Retention and why does it matter for AI teams?
Is SSO included by default?
Is SSO included by default?
No. Single Sign-On (SSO) is available under enterprise agreements.
How quickly will you notify us of a security incident?
How quickly will you notify us of a security incident?
Linkup notifies affected clients within 72 hours of confirming a security incident that impacts client data, with 24-hour capability for critical incidents.
How does Linkup handle unsafe or low-quality content?
How does Linkup handle unsafe or low-quality content?
High-risk categories such as malware, phishing, spyware, DNS tunneling, potentially unwanted software, and child abuse are excluded or blocked by default. A quality scoring model is also applied to prioritize higher-quality sources.
Can domain or category controls be customized?
Can domain or category controls be customized?
Yes. The
excludeDomains parameter is available via the API. Under enterprise agreements, additional domain and category blocking, fastlane source inclusion, custom refresh rates, and ranking bias can be configured.Can you crawl content behind paywalls or login walls?
Can you crawl content behind paywalls or login walls?
No. Linkup only indexes and returns publicly available content. Content behind authentication, paywalls, or registration is not accessed.
What encryption standards do you use?
What encryption standards do you use?
Data in transit uses TLS 1.2+. Data at rest uses AES-256. Encryption keys are centrally managed with restricted access.
Is Bring Your Own Cloud (BYOC) available?
Is Bring Your Own Cloud (BYOC) available?
Yes, for selected high-tier partner deployments with strict sovereignty requirements. BYOC is scoped on a case-by-case basis.
Who should I contact for privacy questions?
Who should I contact for privacy questions?
privacy@linkup.soWho should I contact for enterprise security configurations?
Who should I contact for enterprise security configurations?
contact@linkup.so